1. OBJECTIVE OF THIS NOTICE
This privacy notice describes how we collect, use, and manage your personal information when you use this website, including when you create a Retrogamez.co.uk account. We will keep any personal information you provide us and process it appropriately.
Please read this privacy notice and any other privacy notices we may provide when collecting or processing personal information about you so that you understand how and why we use it. This privacy notice supplements, not replaces, current notifications and policies.
This notice is intended for all Hollywood Sportsbook Group customers as well as additional bookmaking activities managed by retrogamez.co.uk for other licensees (Retrogamez). The firms are listed below.
This privacy notice may need to be updated from time to time, so please check back periodically to ensure you are informed of any changes.
3. WHAT PERSONAL INFORMATION DO WE COLLECT?
Personal information is defined as any information that can be used to identify a natural or legal person. It excludes data from which the identity has been removed (anonymous information).
We collect personal information in order to process your order and contact you.
3.1. We collect the following information:
contact information (e.g. title, name, address, email address, mobile number)
- identification card
- address verification
- source of income
- banking information
- images and other visuals
- IP and occupation
- This data is produced in the form of:
- betting statistics
- records of payments and withdrawals
We do not gather any sensitive personal information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric information).
4. WHEN AND WHY DO WE COLLECT AND USE YOUR PERSONAL INFORMATION?
4.1. We treat your personal information in order to fulfill our contractual duties to you, as well as to collect and use your personal information for the following purposes:
- Make a new account with us.
- When you make a wager offer, we process your wager.
- The outcome of your gamble.
- make a payment or withdraw money from your account
- whenever you contact us for assistance
- investigate and resolve your problem
- to manage a promotional campaign in which you participated and issue a prize
4.2. In some situations, we use your personal information to safeguard our or your legitimate interests. As in: We may deploy CCTV cameras to ensure your and our safety. 4.3. By law, we are required to collect and process information such as:
to identify and confirm our customers, as well as to combat financial crimes like sanctions screening, money laundering, and terrorism funding
to notify the authorities of any suspicious activity on your account
to other government agencies, such as the South African Revenue Service
You can opt out of receiving promotional emails when you register an account at Retrogamez.co.uk. We may utilize your preferred contact channels to provide you with information about our services and products. If you desire to unsubscribe at any moment, please contact us.
5. CHILDREN’S INFORMATION
To use our services, you must be at least 18 years old.
When you create an account, we require you to confirm your age.
We do not knowingly collect personal information from children under the age of 18.
6. WE ONLY SHARE YOUR INFORMATION WITH TRUSTED THIRD PARTIES.
We only share your personal information with service providers we trust and who promise to keep it private and confidential.
We hire service providers to assist us with:
- please contact me
- verification of identity
- address verification
- assess the effectiveness of our services
- save information
- accountants and business consultants
- to deliver IT services
Some of our service providers may be based in other countries. These countries may not have the same levels of personal data security as South Africa, in which case our customers’ personal data must be secured to the same level by our overseas service providers.
Our overseas service providers’ contracts incorporate the required safeguards. By using our website, you agree that you do not want to be informed about the level of protection afforded to your data in the relevant country/countries.
This data could be shared with regulatory and law enforcement entities.
7. PROMOTIONAL COMPETITIONS AND YOUR PERSONAL DATA
If you enter one of our promotional competitions, we will collect and process your personal information. This will entail us and our partners discussing the competition.
According to the Consumer Protection Act, we are required to announce the winners of promotional competitions on our social media platforms, specifically Facebook, Twitter, and Instagram. Names and surnames are frequently used. We may publish the pictures of the winners with their full and informed consent.
8. PROTECTING YOUR PERSONAL INFORMATION
We take reasonable precautions to protect your personal information from:
- unpleasant entrance
- or another blunder
Password-protecting electronic data, securing paper files, and restricting physical access are all examples. To identify and handle security vulnerabilities, we will regularly examine our security controls and processes.
If something goes wrong, we will take the necessary precautions to preserve your privacy and will tell you if your data has been compromised. We’ll also explain how you can help lessen the impact.
9. WE DO NOT KEEP YOUR PERSONAL INFORMATION FOR ANY LONGER THAN IS NECESSARY.
We shall not keep your personal information for any longer than is necessary unless required by law. We consider legal requirements, commercial obligations, and consumer expectations when choosing how long to keep information. We securely remove or discard your personal information when we no longer require it in compliance with the POPIA.
10. MODIFICATIONS TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF MODIFICATIONS
We update our privacy notice on a regular basis, so please review it to ensure you understand how we handle and protect your personal data.
It is critical to keep your personal information accurate and up to date. If your personal information changes, please notify us.
11. FAILURE TO PROVIDE PERSONAL INFORMATION
If you fail to provide personal information when requested, we may be unable to complete the contract we have or are attempting to enter into with you (for example, to allow you to place a bet). We may have to cancel a product or service you have with us in this case, but we will notify you.
Our website employs cookies, which are little text files placed on your computer’s hard drive and used to track your browser’s activity. These cookies are designed to enhance your browsing experience on our website and do not gather any personally identifiable information about you. The IDs are unique to you and may be shared with selected partners in and outside of South Africa in order to provide interest-based ad placements through their digital display networks. Cookies can be disabled in your browser or deleted from your computer at any time.